Support Services

Academic Support/Tutoring

distance.southwest.tn.edu/asc

Macon Cove Campus (901) 333-4107
Union Avenue Campus (901) 333-5122

The Academic Support Center (ASC) provides services and resources for students to assist them to successfully reach their academic and career goals. These include tutoring, open computer labs, and auxiliary course materials (video tapes, textbooks, etc.). Computer labs in the ASC provide self-guided software for practice in a variety of academic disciplines, word processing and office management software, and access to the Internet. DVD/VHS monitors are available at each location for media viewing. Study areas with wi-fi networking are available in the ASC at each campus. Many students use the ASC as a place to study individually or in groups. Other services include telecourse tapes for checkout and viewing and other instructional media.

Full services are provided at the Macon Cove and Union Avenue campuses where there are also some assistive aids and software for persons with disabilities. Tutoring services are offered at the Gill, Whitehaven, and Southeast Centers, and at the Fayette Site through interactive TV by appointment. Services and hours may vary by location and are posted at the ASC Web site.

Advising and Counseling

www.southwest.tn.edu/counseling

Macon Cove Campus (901) 333-4594
Union Avenue Campus (901) 333-5122

The success of all students depends to a large extent upon their involvement in learning and academic processes. One vital process of the educational experience is academic advising. The Advising and Counseling Centers at Southwest assist with the full realization of the student's academic aspirations. To that end, professional advisors along with assigned faculty advisors provide students with a high caliber of advising essential for their academic success. During the first semester, students who have selected a specific academic program are assigned to a faculty advisor in that program. Students who are undecided are assigned to an advisor/counselor in the Centers. When an undecided student selects an academic program, the student is reassigned to an advisor in that program. It is the responsibility of the student to meet with his/her assigned advisor regularly to select courses that fit career plans, plan a course schedule for the next semester, and review academic progress.

The Advising and Counseling Centers will also assist with articulation issues for students who plan to transfer to other colleges and universities.

Career Services

www.southwest.tn.edu/career-services

Macon Cove Campus (901) 333-4180
Union Avenue Campus (901) 333-5379

Career Services functions as the "College Employment Agency" for students, graduates, and alumni. The Centers at Southwest serve all students who request assistance with job-search strategies, resume writing, interviewing techniques, and career counseling.

The department maintains a list of Memphis-area full- and part-time positions that students and alumni can access online at: www.southwest.tn.edu/career-services. Individuals interested in applying for a position on the list should follow the employer directives given at the end of each job listing.

Cooperative Education Program (Co-op)

Through the Co-op Program, students have the opportunity to gain "real world" work experience with area employers, while earning academic credit at Southwest. In order to qualify for Co-op, students must have a minimum overall grade point average of 2.5 and have completed 12 college-level credit hours. Students must be employed in a position related to their major to enroll in Co-op. Students already working in a position related to their major should obtain a brief job description signed by their supervisor and bring it to Career Services, prior to enrollment. Students seeking employment related to their major should bring an updated resume to Career Services for assistance at least one semester prior to enrolling in Co-op. To learn more about the Co-op Program and gain approval for participation, students should contact Career Services.

Child Care

www.southwest.tn.edu/childcare

Macon Cove Campus (901) 333-4500
Union Avenue Campus (901) 333-5233

The Centers provide a well-supervised program for six-week-old to five-year-old children. They provide a warm, secure environment that encourages parental involvement and meets the cognitive, physical, social and emotional needs of children from various socioeconomic backgrounds. Campus Child Care is a fun place where emphasis is placed on learning through play and developmentally appropriate practices are used.

Evening Office

distance.southwest.tn.edu/evening

Macon Cove Campus (901) 333-4243
Union Avenue Campus (901) 333-5528

This office provides assistance to adjunct faculty and students of the college. Staff members will provide information and assistance as to where requested services may be obtained by the faculty member or the student.

These services are normally available after 4:30 pm and on weekends, but may also be adjusted to meet the needs of the college.

Library

www.southwest.tn.edu/library

Macon Cove Campus (901) 333-4706
Union Avenue Campus (901) 333-5135
Gill Center (901) 333-5979
Southeast Center (901) 333-6037
Whitehaven Center (901) 333-6442

Five libraries are available for student, faculty and staff use:

The InfoNet Library provides the following services:

Student Disability Services (SDS)

www.southwest.tn.edu/dss

Macon Cove Campus (901) 333-4223
Union Avenue Campus (901) 333-5116

The Student Disability Services Office (SDS) serves as an advocate for students with documented disabilities to ensure equal access to the College. In order to benefit from the services, a student must provide written documentation of his or her disability. The documentation is evaluated and the needs of each student are assessed. Various support services have been established to assist students according to their documented needs. Every effort is made to help students make a smooth transition to college as well as to succeed throughout their college experience. Students are encouraged to contact the SDS Office prior to the beginning of each semester.

Testing

www.southwest.tn.edu/testing

Macon Cove Campus (901) 333-4170
Union Avenue Campus (901) 333-5127

The Testing Center provides equitable services that promote academic success, personal growth and career development. All tests are administered on predetermined test dates and are scheduled by appointment and on a first-come, first-served basis. Seating is limited at all sites. You must bring two forms of identification, including at least one photo ID such as a driver's license, state ID, etc., to the test site. All test dates, times, and fees are subject to change without prior notice. Test fees are non-refundable and non-transferable. Special accommodations are made for individuals with documented disabilities through the SDS Office at (901) 333-4594. Study guides are available for some tests.

ACT -Residual

The ACT assessment test is required for applicants under age 21 for admission to Southwest (who were unable to take the ACT - National Test.) Scores from this test will not be transferred to other institutions. The ACT sub-scores will be used to place students directly into college-level courses or appropriate developmental studies courses.

COMPASS/ASSET

The COMPASS/ASSET test is designed to assess the student's level of preparedness for college-level classes. Students who are 21 years of age or older and/or have no transfer credits are required to take all or parts of the placement test.

General Education Development (GED)

The GED test is designed for individuals who have no high school diploma or high school equivalency certificate, and are not presently enrolled in high school. Applicants must be at least 17 years of age and must have completed the Official Practice Test (OPT).

Graduate Exit Exam

All candidates for graduation who are completing an associate degree must take a general education test. Prospective graduates are required to take this exam as a condition of graduation. In certain career programs, prospective graduates may also be required to take a departmental exam in their area of study.

Regents Online Degree Program (RODP)

Testing assistance is available for students participating in the statewide Regents Online Degree Program.

Limited Enrollment Programs

For those seeking admission to certain limited enrollment programs at Southwest, additional testing may be required. Non-refundable and non-transferable test fees are charged.

Emergency Medical Technology-Paramedic Program

Paramedic Pre-Admissions Exams

Nursing Program

National League for Nursing Pre-Admissions Exam

Pharmacy Technician Program

Test for Adult Basic Education (TABE)

Radiologic Technology Program

Health Occupations Aptitude Examination (HOAE)

The following are national assessment and/or certification tests administered at Southwest.

  • ACT - National
  • Certified Financial Planner (CFP)
  • Certified Professional Secretary Exam (CPS)
  • Distance Learning Exam
  • College Level Examination Program (CLEP)
  • LaserGrade Testing Site
  • Microsoft Office Specialist (MOS)
  • National Institute for Certification in Engineering Technologies (NICET)
  • ParaPro Assessment

Veterans Affairs

www.southwest.tn.edu/veterans

Macon Cove Campus (901) 333-4185
Union Avenue Campus (901) 333-5115

Veterans Affairs (VA) provides counseling and outreach services to assist veterans in becoming acclimated to college life while obtaining veterans education benefits and/or other available resources. This office, the link between the College and the Department of Veterans Affairs, assists eligible veterans, dependents, reservists/guardsmen and disabled veterans (military service-connected disabilities) with applying for educational funding and offers guidance on VA regulations.

In order to receive VA Educational Assistance, eligible persons must be enrolled in a VA approved program leading to a specific degree or certificate. VA does not certify payment for non-degree seeking students unless in a transient status. Transient students must provide an authorization letter from the VA official at their primary institution. In addition, all previously earned credits, as appropriate, must be applied to the enrolled program. Only course(s) included in the requirements for the degree program being pursued will be certified for educational benefits. Developmental courses may be certified if indicated as necessary by the results of the COMPASS/ASSET. These courses may not be taken online or as a telecourse.

Service members, veterans and dependents of veterans who are eligible for VA benefits or other governmentally funded educational assistance may submit an application to defer payment of tuition and fees until the final day of the requested semester.

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