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Student Complaint Form

Southwest is committed to a policy of fair treatment of its students in their relationships with fellow students, faculty, staff and administration. Students are encouraged to seek an informal resolution of the matter directly with the faculty or individual(s) involved when possible. For matters where a resolution is not feasible, a student can submit a Student Complaint Form.

Complaints can be submitted immediately or within one year of the incident. A student can expect resolution of the complaint within thirty days.

Procedures

A student who believes their rights have been denied may seek resolution in the following manner:

Form Submission

Note: The Student Complaint Form requires your Southwest Student Identification (ID) number. If you do not know this number please login to My.Southwest. Locate and select the Self-Service icon which is shown under the Quick Launch heading (left side of screen). Using the Search textbox, enter Student ID. Select the Southwest Student ID ~ Lookup link and view your Southwest Student ID number.

The Student Complaint Form can be obtained/submitted:

  1. Complete the online Student Complaint Form.
    • All supporting documentation must be attached before completing the submission process.
  2. Print and complete the Student Complaint Form (Adobe PDF, dated August 4, 2010 [NEW10216], requires Adobe Reader). Sign and return to Advising and Counseling. Remember to include all supporting documentation.
    • Email to Nikita Ashford-Ashworth, director of advising and counseling, student activities and multicultural affairs at nlashford@southwest.tn.edu
    • Fax to 901-333-4458
    • Hand deliver to Advising and Counseling on the Macon Cove or Union Avenue Campus
  3. The Student Complaint Form can be obtained from Advising and Counseling on the Macon Cove Campus, Farris Building, room 2140 or the Union Avenue Campus, M Building, room 110.

Appeal

Students who feel another review is necessary must respond by email to the administrator's email within five (5) business days, requesting the complaint be forwarded to a higher level administrator. The complaint and supporting documentation will be forwarded to an appropriate higher level administrator within five (5) business days. A higher level administrator will review the complaint and inform the student of a decision by email within five (5) business days.