Single Line Phones

Single Line Telephone Instructions

PLACE AN OUTSIDE CALL Local

Dial 9 (Trunk Access)
Dial desired telephone number

Long Distance

Dial the long distance number, always beginning with 9 to reach an outside line (example: 9+1+(555) 555-5555)
You will hear a stutter tone
Enter your 6 digit Personal Identification Code (PIN)
Your long distance call will be connected

TRANSFER A CALL

With call in progress:
Press Flash button or switch hook
Dial station number (you may wait to speak to the party you are transferring the call to)
Hang up once call is connected

CALLER PICKUP GROUP

This is used to answer any ringing phone in your group
Lift handset or press Speaker button
Dial *7
Connection to call party is established

LAST NUMBER REDIAL

Lift handset or press Speaker button
Press **
Last number called from your phone is automatically redialed

CALL FORWARD – ALL CALLS

Lift handset or press Speaker button
Press # 2
Dial extension to receive forwarded calls

TO CANCEL CALL FORWARD – ALL CALLS

Lift handset or press Speaker button
Dial * 2
CALL FORWARD – NO ANSWER **
Lift handset or press Speaker button
Dial #4
Dial extension to receive forwarded calls

CANCEL CALL FORWARD – NO ANSWER

Lift handset or press Speaker button
Dial *4

CALL FORWARD – BUSY **

Lift handset or press Speaker button
Dial #8
Dial extension to receive forwarded calls

CANCEL CALL FORWARD – BUSY

Lift handset or press Speaker button
Dial *8

** There are some cases when you will want to have #4 and #8 on your line at all times, such as having calls forwarded to a secretary when you are either on your phone or away from your desk for short periods of time.

CONFERENCE CALL

With the first call in progress press Flash
Dial desired number (extension number, local call or long distance call – remembering to dial 9 to access an outside line)
After the call is answered, press Flash again
Three-way conference is established

FEATURE ACCESS CODES FOR SINGLE LINE PHONES CODE FEATURE # 2 Call Forward – All Calls * 2 Cancel Call Forward – All Calls # 4 Call Forward – No Answer * 4 Cancel Call Forward – No Answer * 6 Trunk Queuing (this is used when you reach a busy phone and wish to be notified when the phone is free) # 6 Cancel Trunk Queuing * 7 Answer call on a phone in your Caller Pickup Group # 8 Call Forward – Busy * 8 Cancel Call Forward – Busy ** Last Number Redial ** + Extension number Directed Call Pickup (answer a phone not in your Caller Pickup Group)