Ask a Librarian

Please use one of the alternative methods to contact a librarian for assistance. If you need research help complete the Request for a Research Coach form.


RefChatter is the libraries chat system. The service is provided by librarians and staff.

JavaScript disabled or chat unavailable.

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Contact a librarian by texting 901-310-3889.

The RefChatter and Text service hours are:

  • Monday through Thursday 8 a.m. to 8 p.m.
  • Friday 8 a.m. to 4 p.m.

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Find us on Facebook by selecting the image below.

Find us on Facebook

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Contact an InfoNet Library location near you by calling:

  • Bert Bornblum Library (Macon Cove Campus) 901-333-4706
  • Parrish Library (Union Avenue Campus) 901-333-5135
  • Gill Center Library 901-333-5979
  • Maxine A. Smith Center Library 901-333-6037
  • Whitehaven Center Library 901-333-6442

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Skype for Business

The Skype for Business option is available using your Southwest email. For additional information and instructions contact an InfoNet Librarian.

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PAWSLibrarians are assigned to work with you and your instructor throughout the course for the entire semester.

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Remote library support is available with Bomgar. Contact a librarian for additional information.

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Send email requests to when Chat service is not available.

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