InfoNet Library Frequently Asked Questions (FAQs)


What sort of ID is required to use the InfoNet Libraries?

You need one of the following: a new Student ID card or faculty/employee ID card from Southwest; or current Community Card.

How do I obtain a Community Card?

Community Cards are for those who are not students or employees at Southwest. Community Cards are free and require two (2) forms of ID and address verification to be issued. The Community Card includes the ability to check-out a total of three (3) items and use a computer during designated periods.

Why is there a time limit on using the computers?

The limit is set at three (3) hours per day for students, one (1) hour for guest between the hours of 3:30-5:30 p.m., Monday through Thursday, in order to manage the resources effectively and ensure more students can access a computer when needed.

Can laptops be checked out?

Laptops are checked out for two (2) hours in library use only. A Southwest Identification (ID) Card is required.

What is required to borrow library materials?

  • Students, Faculty and Staff need a valid Southwest Identification (ID) Card.
  • Community need two forms of Identification (ID) verifying your current address.

How can I clear a library hold?

Overdue materials must be returned, complete a Student Appeals form and fines paid in full.

How do I request a book from another library to use?

Pre-arrange this request with staff at the Public Service desk or request a title via CyberCAT. Materials are transported between the InfoNet libraries.

How do I renew materials online?

Login to My Record in CyberCAT. The barcode number is located on the Southwest Identification (ID) Card or renew online.

What is the password to access TEL from home?

Use elvis as the password.

Where do I pay my fine?

Fines and fees are paid in the Cashier's Office.

Can I return materials borrowed from one library to another?

Materials borrowed from a Southwest InfoNet library can be returned at another Southwest InfoNet library conveniently located near you.

When will the library hours change?

The libraries operate on a reduced schedule when classes are not in session.

What is the loan period for books?

Books are loaned for 28 days.

Can reference books be checked out?

No, reference books are used in the library only.

Can I renew my materials?

Items may be renewed once.

How can I request new materials?

Use the Materials Request (Adobe PDF, requires Adobe Reader, Size: 129 KB)

How many items can I check out?

Up to 10 items may be checked out.

How can I get remote access to electronic databases from home?

Students, faculty and staff will be authenticated with their Southwest username and password.

What is an Embedded Librarian?

Librarians are embedded in the online classes (working outside of the library) to assist the faculty and students enrolled in online classes by answering questions and assisting with faculty research needs.

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