Frequently Asked Questions (FAQs)

Have a question? Here are the answers to the most frequently asked questions in the Cashier's Office.

How do I pay my fees since the Cashier’s office is online?

Sign in to your My.Southwest portal and select:
“Registration/Online Services”, then
“Student Account”, then
“Make a Payment”

When are the deferred payment due dates for Fall 2020?

Your payment is due September 30, 2020 and October 30, 2020.

What if I do not have my payment now?

If payment is received after the due date, a $25 late payment fee will automatically be added to your account.

What if I only have part of my payment on the due dates?

Partial payments will be received.   Please pay the remaining balance as soon as you can.

What type of payments do you accept?

We accept all major debit and credit cards such as Visa, Mastercard, Discover, American Express etc.  Checks are accepted online also.

How can I find my balance?

Students can access their account on the web at http://my.southwest.tn.edu. Your email address and password will be required.  For help, contact the help desk at 333-HELP.

Who should I contact for questions regarding my account?

Please email the Cashier’s Office at bursar@southwest.tn.edu

Will I receive a bill for my balance?

Bills will not be mailed.  Students should access My.Southwest portal to view account balances.

Why do I have a late payment fee on my account?

Late payment fees are automatically posted when payment is received after the due date.  Please refer to your Deferred Payment Agreement for details.

What is a “purge”?

A purge is the deletion of the entire class schedule of a student due to non-payment of fees (or having a balance due without a Deferred Payment Plan).  Students who are purged must re-register for classes.  Payment is required to re-register for a purged class.

If I don’t attend class, am I “purged”?

Not necessarily.  A purge has to do with fee payment, not class attendance.

How do I sign up for electronic refund?

Sign in to your My.Southwest portal and select:
“Registration/Online Services”, then
“Student Account”, then
“Make a Payment”, and
“Login”

Next, select:
“Open Online Bill Pay”
“Electronic Refunds”
“Set Up Account” and enter all required information

Next, select “Continue”.
Review and agree to terms and conditions, then select “Continue”.
All done! “Your new ACH refund account has been saved” should appear.

Do I have to pay my fees all at one time?

Fall and Spring Terms

Charges are due and payable in full prior to the start of class.  Students in good standing may be eligible to participate in the Deferred Payment Plan.  The down payment is $10 service fee plus 50% of the account balance.  The remaining balance is due in 2 equal installments on the dates listed on the Deferred Payment Plan.  A $25 late payment fee is automatically added to the account for each payment that is not made on the due date ($50 max per term).

Summer Terms

The Deferred Payment Plan is not available for the Summer Term. 

If I don’t make my installment, will I be dropped from my class?

Students enrolled in a Deferred Payment Plan will not be dropped for failure to make the scheduled payments.  Non-payment of account balances will result in the college withholding services including grades, transcripts and future registration until the account balance is paid in full.

What happens if I don’t pay my balance?

Non-payment of account balances will result in the college withholding services including grades, transcripts and future registration until the account balance is paid in full.  Unpaid accounts are subject to referral to a collection agency and report to the credit bureau.

What if the check I wrote for fees is returned unpaid from the bank?

A $30 returned check fee will be charged to the student account.  The account will be placed on hold.  The student will be given 10 days to redeem the check and clear the student account.  If a cash or credit card (checks will not be allowed) is not received in 10 days, the student will be dropped form all classes.  The account will remain on hold until all fees have been paid.

When will I receive my refund?

Refunds are process after all fee adjustments have been applied to the student account.  Refunds will be processed in the same manner as the payment received.  Credit card refunds will be credited back to the credit card that was used to pay the account.  All other refunds will be process electronically first.  Paper checks will be mailed later.

Do I have to get my refund electronically?

YES!  Receiving your refund electronically is the best way.  You will not have to worry about checks that are lost in the mail.