Student Coronavirus FAQ

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Contact your instructor for details and instructions on attending labs online.

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We always encourage you to talk to your instructor when you are having difficulties. In addition, be sure to read the new Achieving Your Dreams online resource guide that will be filled with information to help you navigate and be successful in the online environment.

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Chromebooks are available. There are many businesses offering free or reduced internet service during this time. Comcast has launched the Internet Essentials program, which allows low-income families who live in a Comcast service area to sign up as new customers to receive 60 days of FREE Internet Essentials service. To enroll in the program, visit internetessentials.com or call 855-846-8376 for English or 855-765-6995 for Spanish. If you have additional questions, email Macklin Gipson at studentsuccess@southwest.tn.edu. You may also inquire about the Laptop Loan Program.

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Major Field exams for Southwest A.A.S. programs remain accessible online through PAWS and are required for graduation. If you require Testing Services assistance, please contact us via testing@southwest.tn.edu.

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The Testing Center is closed until further notice. Guidance on how to test during this time will be provided by your instructors. The Testing email at testing@southwest.tn.edu will be monitored regularly for assistance. Major Field exams will continue to be available for completion via PAWS.

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Accommodation plans with the Center for Access will be honored. If you have questions about accommodations, contact them at 901-333-4223 or ca@southwest.tn.edu.

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Advising is available online at southwest.tn.edu. Fill out an Online Advising Request Form.  If you don’t know who your advisor is, visit the Find My Advisor page. Southwest offers online tutoring through Smarthinking in eight major academic areas. Learn more online: http://www.southwest.tn.edu/asc/online-tutoring.htm.  Counseling also will continue online or conducted by phone, if possible. For mental health counseling please see our Counseling Servies page.

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You can continue to do so as long as you are healthy and the affiliated organization where you are serving is open and operating.

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We will continue to follow the guidance of the Department of Education, electronic announcement regarding student jobs. The institution will continue to pay current Federal Work Study students wages based on their hourly rate and scheduled hours of work weekly. Ms. Adrianne Fields, Federal Work-Study Coordinator, will be updating the students’ hours in Kronos, using a special code provided by Payroll to ensure all students are paid for scheduled hours. Federal Work Study Supervisors, On & Off-Campus, are not required to take any action during this time.

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All study abroad programs scheduled have been canceled. Any fees paid to the College are being refunded. If you have any questions, please contact Jessica Miller at internationalstudies@southwest.tn.edu.

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