Ask Us

The Library offers many options for getting help when you have questions or concerns.

Need Help: Meet with a Librarian

If you need help meet with a Librarian, we offer two options.

We’re Online

Use the live chat service to get help from a librarian. We offer the service Monday through Thursday 8 a.m.–8 p.m., Fridays 8 a.m.–4 p.m and Saturday 8 a.m. -11:30 a.m. when scheduled. For times when the Chat service is offline, you can send an email.


Contact a Librarian by texting 901-310-3889. This service is offered Monday through Thursday 8 a.m.–8 p.m., Fridays 8 a.m.–4 p.m and Saturday Hours 8 a.m. to 11:30 a.m. when scheduled. After-hours messages will be answered the following business day.


Connect with us on Facebook and submit a text message.


Bert Bornblum Library 901-333-4717
Jess Parrish Library 901-333-5135
Gill Center Library 901-333-5979
Maxine A. Smith Center Library 901-333-6037
Whitehaven Center Library 901-333-6442

Embedded (PAWS)

Librarians are assigned to work with you and your instructor throughout the course of the semester. Locate “Ask a Librarian” on the class list in PAWS and post a question. Be as specific as possible to reduce delay.

Bomgar remote support

Having problems from home? We offer remote computer support with Bomgar. Contact a librarian for help with this service.


Send email requests to at times when the Chat Service is offline.

Contact Us

  • Bert Bornblum Library (Macon Cove Campus)
  • 901-333-4706
  • Jess Parrish Library (Union Avenue Campus)
  • 901-333-4706
  • Gill Center Library
  • 901-333-4706
  • Maxine A. Smith Center Library
  • 901-333-4706
  • Whitehaven Center Library
  • 901-333-4706


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