How To Guide

Information Technology Services provides information on how to complete common tasks. Click on the headings below to learn more.

In order to connect to the College's Vitural Private Network, users must download and install the Palo Alto GlobalProtect Agent for Windows. For more information and a step by step guide that provide instructions for doing so, please download the instruction guide for downloading and installing the the Palo Alto GlobalProtect Agent software.

Office 365 Webmail

Office 365 is Southwest TN Community College’s email service for faculty, staff, and students. To access Office 365, log into webmail at or If you experience issues logging into any Southwest accounts, call 901-333-4357 (HELP) for assistance.

Note: An employee of Southwest TN Community College will never ask for your account information or password through email or phone communications

If you receive such a message, please report it to NEVER reply to any email asking for your account information or other personal details. For more information, contact the Southwest Help Desk by calling 901-333-HELP (4357).

Set up for new username, password, and reset password.

  • Go to
  • Click on first time user for new account holders
  • Click on reset password for current account holders
  • Enter your social security number or Banner I.D.
  • Enter Last Name
  • Click Submit
  • Create new password and enter it twice
  • Enter your birthdate
  • Click on change password

Information Technology Services has the ability to remotely troubleshoot your desktop or laptop computer, all without you having to leave your office. We can currently troubleshoot remotely Windows and Mac PC’s, and some tablets.


  • Go to
  • Input the session key given by technician
  • Click on Run
  • Click Allow
  • Technician will have full access to your computer

  1. Go to the Quick Submit URL:
  2. Log in with username and password and click OK.
  3. Follow directions on page.

Note: To track your tickets or get a listing you can still login to BMC Help Desk at

Southwest TN Community college is actively developing a self-service Knowledgbase that allows students, faculty, and staff to search for solution to technical and non-technical topics throughout the college. The knowledgebase is a collection of How To’s, instructions, or list of Frequently Asked Questions (FAQ’s) that are accessible online, 24/7. This is help center is a community portal designed with the end user in mind. Users can access the Knowledgbase at

If your department or organization is interested in creating an article for display in the Knowledgebase, contact Enterprise Application Services for more information.

To get started, you can also review the following articles:

What are Duo Mobile and Duo Push?

Duo Mobile is Duo Security’s free app that allows you to quickly and easily approve a second-factor authentication request using Duo Push.
With Duo Mobile and Duo Push, there is no need to carry a bulky token or waste time manually entering in passcodes. Just tap to authenticate right on your smartphone.

How will Duo change my login experience?

When logging in to an application that is protected by Duo, you will still enter your username and password. After inputting your login information, Duo requires you to complete a method of second-factor authentication.

Duo does not replace or require you to change your username and password. Think of Duo as a layer of security added to your pre-existing login method.

For steps on how to set-up Duo Mobile, click here for a guide.

To learn more about two-factor authentication, watch this video (


Related Links

ITS Locations/Hours

  • ITS Main Office
  • Macon Cove Campus Farris Building Room 1001
  • 8 a.m.-4:30 p.m.
  • Client Service and Support
  • Macon Cove Campus Farris Building Room 1024
  • Union Avenue Campus A Building Room114
  • General HoursMonday - Friday
    8 a.m.-4:30 p.m.
  • Hours During SemesterMonday - Thursday
    6:30 a.m.-7 p.m.
  • Multimedia Services and Digital Production
  • Macon Cove Campus Freeman Building Room 103
  • Monday - Thursday
    8 a.m.-8 p.m.
  • Friday
    8 a.m.-4:30 p.m.
  • Union Avenue Campus B Building Room102
  • Monday - Friday
    8 a.m.-4:30 p.m.
  • Helpdesk
  • Macon Cove Campus Bornblum Library, Room 113
  • 901-333-4357 [HELP]
  • Monday - Friday
    8 a.m.-4:30 p.m.

Contact Us